We are seeking a Networking Specialist – Tech Support with proficiency in German for our client, an MDAX company, which is a leader in the real estate market in Germany.
We offer:
- Flexible working hours
- Home office options
- A convenient working environment
- Reasonable scheduling
- Opportunities for growth and development
- Join an international team in an expanding B2B industry
- Additional health insurance
- Additional food vouchers amounting to 200 BGN per month
Responsibilities
- Provide technical assistance through various channels, including phone, email, and in-person, to resolve hardware, software, or network issues promptly.
- Coordinate IT requests with relevant departments, ensuring timely resolutions by following up on progress and maintaining effective communication.
- Act as the primary point of contact for users, both onsite and remote, offering initial troubleshooting and support for IT-related issues.
- Install, configure, and maintain software components such as laptops, printers, mobile phones, operating systems, and applications to ensure optimal performance.
- Conduct user training sessions on IT systems, software applications, and security protocols, while also creating and updating user documentation for easy reference.
- Offer remote support to users working from different locations, utilizing remote desktop tools and software to troubleshoot and resolve issues efficiently.
- Perform routine maintenance tasks such as software updates, security patches, and backups to enhance system security and stability.
Skills/Experience
- Completed IT studies with a strong theoretical foundation in computer science principles, networking, system administration, and IT support methodologies.
- Extensive experience in providing IT support in multinational environments, adept at addressing diverse technical challenges and ensuring smooth operations across different geographical locations.
- Proficient in MS Office 365 administration and mobile device configuration, enhancing user productivity and collaboration within the organization.
- Familiarity with ticketing systems (preferably Jira) and wiki/knowledge base management (preferably Confluence) to efficiently manage IT service requests and promote knowledge sharing among team members.
- Strong communication skills in both spoken and written English and German, facilitating effective communication with users and colleagues from diverse linguistic backgrounds.
Finding reliable and responsible employees to join our professional team and achieve high results together is important to us. If you would like to be part of our success, please click the “Apply to this ad” button to submit your CV and recent photo. We will only contact candidates who meet the requirements for the position. Interviews are conducted in several rounds and include remote and face-to-face interviews.
By applying to this advertisement, you voluntarily provide your personal data and consent to their processing for the purposes of the recruitment process. The processing of your personal data is carried out in full compliance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation), the Personal Data Protection Act and all other applicable regulations License for the selection of personnel from the Employment Agency No. 3484 of 08.03.2023 and No. 3485 of 08.03.2023 for the EU.